Customer Support Bot
Handles customer inquiries via chat and email. ~2,000 conversations/day.
101d ago
activelimited riskInsights
CRITICAL
Check agent statusProduction agent not reporting
Customer Support Bot is a production agent that has not sent a heartbeat in 102 days. This could indicate a silent failure affecting end users.
WARNING
Reassess nowAssessment is outdated
The most recent assessment for Customer Support Bot was 117 days ago. Best practice is to reassess every 90 days or after significant changes.
WARNING
View graphHigh blast radius: 3 agents depend on this
Customer Support Bot is depended on by 3 other agents. An outage here would cascade to multiple systems. Consider redundancy and health monitoring.
Details
- Agent ID
- customer-support-bot
- Provider
- openai
- Model
- gpt-4o
- Owner
- sarah.chen@acme.com
- Department
- Support
- Environment
- production
- Registered
- 5/14/2026
Compliance Trends
4 assessments across 4 frameworks(4/21/2026 – 4/29/2026)
EU AI Act• New
Limited Risk1 assessmentLast: 4/29/2026
No score
GDPR AI Processing Assessment• New
1 assessmentLast: 4/22/2026
74%
NIST AI Risk Management Framework• New
1 assessmentLast: 4/26/2026
76%
SOC 2 + AI Controls• New
1 assessmentLast: 4/21/2026
84%
Cascading Risk
2
Upstream
3
Downstream
3
Blast Radius
Bias Monitoring
95/100
excellent fairness
Trend (last 10)
↑ 96
Based on 276 decisions · 5/14/2026
Demographic Parity94/100
Equalized Odds96/100
Calibration95/100
No bias alerts. Continue monitoring with regular metric pushes.
Metrics (Last 30 Days)
No metrics data yet
Tags
customer-facingllmhigh-volume
Incidents
View allp3Response latency degradation — avg 8.2s (SLA: 3s)
open5/12/2026
p2Hallucination in customer response — incorrect refund policy cited
resolved4/25/2026
p1Customer Support Bot serving stale policy data after CMS migration
resolved4/8/2026