Customer Support Bot
Handles customer inquiries via chat and email. ~2,000 conversations/day.
5d ago
activelimited riskInsights
CRITICAL
Check agent statusProduction agent not reporting
Customer Support Bot is a production agent that has not sent a heartbeat in 6 days. This could indicate a silent failure affecting end users.
WARNING
View graphHigh blast radius: 3 agents depend on this
Customer Support Bot is depended on by 3 other agents. An outage here would cascade to multiple systems. Consider redundancy and health monitoring.
WARNING
Cache efficiency at 32.2% — below 60% threshold
Customer Support Bot has a 32.2% cache hit rate over the last 30 days (107,335 hits, 225,501 misses). Low cache efficiency means repeated prompt processing costs — optimizing prompt prefixes can reduce costs by 50–90%.
Details
- Agent ID
- customer-support-bot
- Provider
- openai
- Model
- gpt-4o
- Owner
- sarah.chen@acme.com
- Department
- Support
- Environment
- production
- Registered
- 5/14/2026
Compliance Trends
4 assessments across 4 frameworks(4/21/2026 – 4/29/2026)
EU AI Act• New
Limited Risk1 assessmentLast: 4/29/2026
No score
GDPR AI Processing Assessment• New
1 assessmentLast: 4/22/2026
74%
NIST AI Risk Management Framework• New
1 assessmentLast: 4/26/2026
76%
SOC 2 + AI Controls• New
1 assessmentLast: 4/21/2026
84%
Cascading Risk
2
Upstream
3
Downstream
3
Blast Radius
Bias Monitoring
95/100
excellent fairness
Trend (last 10)
↑ 96
Based on 276 decisions · 5/14/2026
Demographic Parity94/100
Equalized Odds96/100
Calibration95/100
No bias alerts. Continue monitoring with regular metric pushes.
Metrics (Last 30 Days)
Tags
customer-facingllmhigh-volume
Incidents
View allp3Response latency degradation — avg 8.2s (SLA: 3s)
open5/12/2026
p2Hallucination in customer response — incorrect refund policy cited
resolved4/25/2026
p1Customer Support Bot serving stale policy data after CMS migration
resolved4/8/2026